Contact · Ground control
Talk to a person
Support is open 9am–11pm IST, every day. Your first reply comes within 2 hours in support hours. Pick whichever channel is quickest for you.
Channels
Ways to reach us
- +919818811337
Fastest for quick questions and pre-sales.
- Phone
- +91 98188 11337
9am–11pm IST, every day.
- Support email
- support@scalemaxcloud.com
Technical problems, account access and abuse reports.
- Billing email
- billing@scalemaxcloud.com
Invoices, payments, refunds and GST questions.
Customers
Already a customer?
Open a ticket from your dashboard. It keeps the conversation in one thread, with the server attached, and replies also go to the email on your account. We reply within 2 hours, during support hours.
Who you are dealing with
- Operated by
- Sagar Aggarwal
- Address
- Dehradun, Uttarakhand 248001, India
Faster fixes
What to include in a report
A hostname and the error text let us start on the fix in our first reply.
Step 1
Server hostname
The label or hostname from the dashboard — not just “my VPS”.
Step 2
What you already tried
Reboot, SSH or the browser console, a restore, an app install. We skip the steps you have already done.
Step 3
The error text
Paste the command and its full output, not only a screenshot of the error.
The terms we work to are public: Service Level Agreement, Refund & Cancellation Policy and Terms of Service. Abuse reports belong in a ticket or an email to support with timestamps and sample logs — see the Acceptable Use Policy.
Go for launch
Questions answered? Launch.
Live in about three minutes. Pay monthly in rupees, cancel whenever you like, and your first order has a 7-day money-back guarantee.